I am helping a net registry customer with hacked wordpress
The cpanel account has been banned twice in 2 days. And they force you to answer an email to the admin.
I found out they have 5 days of backup on cpanel accounts. So after 5 days they delete your backups. So if it takes you 6 days to find you’ve been hacked – you can’t even recover a backup.
What’s more, while the account is blocked they won’t even recover your data. They won’t roll back the account to an older backup, or give your hacked data/website back. It is just lost.
The pdf on their site says its 14 days of backups, but a techo in a chat session, said it was 5 for cpanel accounts.
So from what I can see, if you’re hacked whilst at netregistry, you basically just get deleted. There isn’t any real backups at all.